Refund & Returns Policy

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Last updated: July 2026

Ordering a health wearable online means trusting the seller to stand behind it. Here's precisely what we promise if the Hulme Band doesn't work out for you.

45 Days From Delivery — No Questions Asked

The moment your Hulme Band arrives, a 45-day window opens to return it for a full refund, with no explanation required. That window applies whether the device has been worn every day, taken swimming, or put through a month of workouts. Your eligibility doesn't change.

How To Start A Return

1. Get in touch with support via the Hume Health app or the email address on your order confirmation, and mention you'd like to return your Hulme Band.
2. A prepaid returns label will be emailed to you within approximately 1 business day.
3. Pack the band, strap, and charging cable in any box you have to hand — original packaging is not required.
4. Drop the parcel at a carrier collection point using the prepaid label.
5. Once we've received and checked the return, your refund is processed back to the original payment method within approximately 5–7 business days.

What Your Refund Covers

You'll receive the full amount paid for the device itself. If the optional 10-Year Warranty was added to your order and you're returning the band too, that add-on refunds alongside it — there's no longer anything for it to cover once the device leaves.

Who Pays For Return Postage

We do, entirely. Provided your order was placed directly through hulmeband.com and falls within the 45-day window, return postage costs you nothing.

A Few Points To Note

• This guarantee applies to orders placed through hulmeband.com only. Purchases from third-party retailers are covered by that retailer's own returns policy, which we cannot control.
• Refunds are always returned to the original payment method — we cannot redirect them elsewhere.
• If the 45-day window has passed, warranty repair or replacement may still be an option — details are below.

Warranty Service

Every Hulme Band ships with a 1-year hardware warranty covering genuine manufacturing defects — sensor faults, charging failures, or a strap that fails under normal daily wear. Customers who added the optional 10-Year Warranty (£27) at checkout have that cover extended across the full decade from their purchase date.

To open a claim, contact support with your order number and a short description of the fault. Most hardware defects are resolved with a free replacement unit sent directly to you.

Looking For A Different Size Instead?

If a strap size swap is what you're after rather than a refund, let support know when you reach out. Exchanges are generally quicker to process than a full return and replacement order.